Refund, Exchange and Warranty Policy

CashForUsedLaptop.com aims to provide fast and timely delivery of quality products with warranty.

Return Window:

We offer a 30-Days return policy and 12-Months warranty. While we make sure that all products sent to you are without defect, however if you do receive a damaged or defective product, you are entitled to exchange or return, no questions asked.

To get an exchange or refund, simply let us know by email at support@cashforusedlaptop.com or call us at 1-844-261-1206.

While we do not ask the reason for return, but you’ll need to provide us with evidence of purchase such as invoice, transaction ID, and payment mode for us to process the exchange or refund.

The return product should be shipped back in the same as it was sold with original box in which it was shipped and all other accessories. In case of any damage to the product or missing accessor will not be entitled to refund or exchange and will be shipped back to the customer. The customer will be responsible to send the shipping label.

If your product is defective or damaged, then specify the defect or damage on a separate note. Under no circumstance should you mark or write on the product.

Exchange Offer

If the same product is available, you will be offered exchange.

Refund Offer

In case the same product is not available, you will be offered alternate product as exchange or refund.

We only offer refund for exchanged or returned items if they are shipped back to us within 30 days.

Shipment for Returns

For returns or exchange of products, cost of shipping is solely the responsibility of the customer. For details about shipping and delivery please read our Delivery and Shipment Policy.


All refunds, whether as a result of cancellation or exchange, will only be done through the original mode of payment.

Restocking Fees

Restocking fee will not be charged for used or refurbished items. For brand new items, if item is sent back in the condition it was received (Original box factory sealed and not opened) a restocking fee will not apply. However, if the item has been opened/used, a 15% restocking fee will apply.


Since all of our products are refurbished and used, we do not offer official brand warranty.

We offer 6 months replacement warranty for service and parts.

If during this time you find a product is defective, out of order, or show signs of malfunction you can contact us to claim your warranty.

Warranty claim shipment and shipping charges are the responsibility of the customer. For more details read our Shipping Policy.


Order can be cancelled within 12 hours before the product is shipped. Cancellation will need to be sent in written from the same email of order to support@cashforusedlaptop.com

In case of any queries or further clarification, please email us or call us at

Email: support@cashforusedlaptop.com
Customer Support Phone: 844-261-1206